Return and Refund Policy

At Alex Gadget, we strive to ensure you are completely satisfied with your purchase. If you are not satisfied, please read our Refund & Return Policy below.

1. Eligibility for Returns
You may return items purchased from Alex Gadget within 30 days of receipt. To be eligible for a return, the following conditions must be met:

• The item must be unused and in its original packaging.
• All tags and labels must be intact.
• You must have the receipt or proof of purchase.

2. Non-Returnable Items
The following items are non-returnable:

• Opened or used electronic devices
• Personalized or customized items
• Items sold as clearance or final sale

3. How to Initiate a Return
To initiate a return, please contact our customer service team at [email protected]. Provide your order number and reason for the return. We will guide you through the return process.

4. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over.

5. Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, will automatically be applied to your cash on delivery account within a specified timeframe.

6. Exchanges
If you need to exchange an item for the same item or a different size, please follow the return process outlined above and place a new order for the desired item.

7. Contact Us
For any questions regarding returns or refunds, please contact us at [email protected]